Privacy Policy

1. Information We Collect

When you contact us through our website, by phone, or by email, we may collect the following types of information:

• Name and contact details (phone number, email address, mailing address)
• Property address or project location
• Details about your requested concrete work or project
• Communications you send to us, including messages submitted through our contact form
• Technical data such as your IP address, browser type, and the pages you visit on our website (collected automatically through server logs and analytics tools)

We do not collect sensitive personal information such as financial account numbers, government identification numbers, or medical information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request
• To schedule and conduct on-site estimates
• To communicate with you about your project, including scheduling, pricing, and project status
• To send invoices and process payments
• To improve our website and service offerings
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling purposes.

3. How We Share Your Information

Hartford Concrete Company does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With employees or subcontractors who need access to your information to perform work on your project, subject to confidentiality obligations
• With service providers who operate our website, email, or business communications tools, under agreements that restrict their use of your data
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of ${BUSINESS.name}, our customers, or others

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device. We may use:

• Strictly necessary cookies required for the website to function
• Analytics cookies (such as Google Analytics) to understand how visitors use our website

Most browsers allow you to control cookies through their settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us or requesting a quote.

5. Third-Party Services

Our website may contain links to third-party websites, including Google Maps, Google Business Profile, and review platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party service you visit.

We may use third-party tools such as Google Analytics to analyze website usage. These services may collect data about your visit in accordance with their own privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. For customers with completed projects, we typically retain project-related records for seven years in accordance with Connecticut contractor record-keeping requirements. Inquiry records from prospective customers who did not proceed with a project are typically retained for up to two years.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. Connecticut residents may have rights under the Connecticut Data Privacy Act (CTDPA), including the right to:

• Know what personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data, subject to certain exceptions
• Opt out of certain uses of your personal data

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to verifiable requests within the timeframes required by applicable law.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

If you have reason to believe your personal information has been compromised, please contact us immediately.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: